How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Shieldfast Windows & Siding to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to make a complaint and what happens afterward. It is a general template and is not legal advice.

Topics You Can Raise

You can write to us about any of these:

• Your experience when you called or contacted Shieldfast Windows & Siding
• The way your personal information was handled
• Something on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If Your Concern Is About a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, pricing, work, warranties and customer service. If there is a problem with work on your home, the usual first step is to bring it straight to the provider and keep a written record.

We still want to hear about it. Feedback about providers helps us keep our network honest, and providers who repeatedly fall short of our expectations may be removed from it. Please understand that Shieldfast Windows & Siding cannot settle contract disputes, refund money for a provider's work, handle warranty claims or make decisions for a provider.

How to Send a Complaint

Email contact@shieldfast.property and include the following:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write

We will confirm that we received your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask us to take another look. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. For problems with contractors, a state or local contractor licensing board may be able to help too.

Contact

Email: contact@shieldfast.property